Peanut Penguin - Small
- Dimensions: 12cm x 6cm x 6cm
- Sitting Height: 12cm
- Main Materials: Polyester
- Inner Filling: Polyester Fibres, PE Beans
- Hard Eye
Our Policy
For returns please follow the prompts to our RETURNS PORTAL https://360.postco.co/limaandco
We accept change of mind returns within 14 business days of receiving your order.
We do not offer refunds, we will offer an exchange of size or a store credit.
We do not accept returns on sale or discounted items. No exchange/refund or credit note.
All costs involved with the postage/shipping of return items is the responsibility of the customer
All items must be returned with no damage to the item or packaging.
All items must be returned unworn, unwashed, unused and in original condition with all tags intact.
We recommend that you use registered post or a trackable courier when returning an item via post as we cannot accept responsibility for items lost in transit to us.
Upon receipt of the merchandise, we will credit you for the purchase price of the items, less any shipping costs incurred and/or discounts applied when the goods were purchased.
When will I receive my store credit?
Our customer service team process returns daily as they arrive. However, due to transit delays, the speed of your store credit may be affected. You should receive your store credit within four weeks of giving your package to the return shipper (many customers will receive their credit faster). Once we have processed your credit, you will be notified via email.
Damaged or Faulty Items
To ensure an excellent customer experience, we are committed to refunding faulty or damaged products. Please follow the prompts to our online portal https://360.postco.co/limaandco and we will be in-touch to resolve this issue.
Please note: We are unable to refund items once they have been washed or worn. General wear and natural fading may occur over time and are not the responsibility of Lima & Co.
Contact Us
Still need help? We’re here for you, email us at shop@limanadco.com.au or drop us a line here on 0887236677.
Delivery
Lima & Co is committed to providing exceptional customer service and quality products.
We are only a small business, as such, our pricing for shipping due to the volume and quantities of items ordered, not all items sold are standard shipping prices. You may be contacted to pay more freight. For more information, please email us at info@limaandco.com.au
Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All orders are delivered via Australia Post using eParcel unless otherwise arranged prior to the transaction.
We carefully and lovingly package your items to the best of our abilities. Please be aware once your item leaves the store, we are not liable for any damages that occur.
We charge $12.95 for standard postage (2 to 8 days business day delivery) & $19.95 for express delivery (1 to 4 business day delivery)
DELIVERY ESTIMATES*
However, we are not responsible for any delays during postage.If all items you have requested are in stock, we will endeavour to post your order within 1 business day.
Your order will only be processed and shipped once your payment has been confirmed, and the total balance is paid in full.
Please ensure your details are accurate to ensure a speedy delivery. If you have not received your order within the days specified please contact us.
*Please note that the above estimates are only estimated delivery windows. There are factors out of our control that can further delay these estimates.